The Intimate Makeover (“The Intimate Makeover,” “we,” “us,” or “our”), operated by Dr. Helen Otteno, respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://theintimatemakeover.com/ (the “Website”), contact us, request information, or schedule a consultation or appointment through our Website or third-party scheduling services.
By using the Website, you acknowledge the practices described in this Privacy Policy.
- Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
Information You Provide Directly
You may voluntarily provide information such as:
- First and last name
- Email address
- Telephone number
- Mailing or billing address
- Appointment or consultation information
- Information you provide when contacting us
- Information submitted through forms on the Website
- Any other information you voluntarily provide to us
Because The Intimate Makeover provides healthcare-related services, information you voluntarily provide may include information concerning your health, medical history, treatment interests, or other sensitive information.
Please do not submit sensitive medical or health information through a general website contact form unless the form specifically indicates that it is intended for that purpose.
Information Collected Automatically
When you visit the Website, certain information may be collected automatically, depending on the Website’s configuration and your consent preferences. This may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages viewed
- Date and time of visits
- Referring website or page
- General website usage information
- Cookie and similar technology information
Non-essential analytics, advertising, or tracking technologies will be used only in accordance with your applicable consent choices and our cookie/consent settings.
- How We Use Personal Information
We may use information we collect to:
- Respond to inquiries and requests
- Communicate with you about appointments or consultations
- Provide and coordinate requested services
- Process appointment requests
- Improve our Website, services, and user experience
- Maintain website security and prevent fraud or misuse
- Comply with legal and regulatory obligations
- Maintain business and administrative records
- Communicate with you when you have requested information or otherwise permitted us to do so
- Carry out other purposes disclosed to you at the time information is collected
We will not use personal information for purposes materially different from those described in this Privacy Policy without providing any notice or obtaining consent where required by applicable law.
- Cookies and Similar Technologies
The Website may use cookies, pixels, tags, scripts, and similar technologies.
Some cookies are necessary for the Website to function properly. Other technologies may be used for analytics, advertising, personalization, or other non-essential purposes.
Where required, non-essential cookies and tracking technologies will remain disabled until you provide the appropriate consent through our cookie consent management platform (“CMP”).
You may use the cookie consent banner or preference center to accept, reject, or manage non-essential cookies.
Your browser may also provide controls for managing cookies. Disabling certain cookies may affect some Website functionality.
- Analytics and Third-Party Technologies
We may use third-party services to operate, analyze, secure, or improve the Website.
Depending on the services currently enabled on the Website, these providers may include analytics, advertising, scheduling, hosting, security, communication, or other technology providers.
Third-party services may collect information directly from your browser when their technologies are enabled.
Where applicable, non-essential third-party tracking technologies are configured to require prior consent before they are activated.
The Website may also contain links to or integrations with third-party websites and services. For example, appointment scheduling may be provided through a third-party service. The privacy practices of those third parties are governed by their own privacy policies.
We encourage you to review the privacy policies of third-party services before providing information to them.
- Appointment Scheduling
The Website may provide appointment or consultation scheduling through a third-party scheduling platform.
When you use a third-party scheduling service, information you provide may be collected and processed directly by that service. The information may include your name, contact information, appointment details, and other information requested by the scheduling platform.
The third party’s own privacy policy and terms will apply to information submitted through its platform.
- Healthcare and Medical Information
The Intimate Makeover provides healthcare-related services. Information concerning your health or medical treatment may be subject to additional federal and state privacy protections, including applicable healthcare privacy laws.
This Website Privacy Policy is not intended to replace or modify any Notice of Privacy Practices that may apply to patients of The Intimate Makeover.
If you are a patient, please refer to any separate Notice of Privacy Practices provided to you by the practice for information regarding the use and disclosure of protected health information.
- How We Share Personal Information
We may disclose personal information to service providers and other third parties when reasonably necessary to operate our business and Website, provide requested services, process appointments, maintain security, or comply with legal obligations.
Categories of recipients may include:
- Website hosting and technology providers
- Appointment and scheduling providers
- Website analytics providers
- Communication and email providers
- Security and fraud-prevention providers
- Professional advisors
- Government authorities or law enforcement when required or permitted by law
We do not sell personal information for monetary consideration.
If our use of a particular technology constitutes “sharing” or another regulated disclosure under applicable California privacy law, we will provide the rights and choices required by applicable law.
- California Privacy Rights
If you are a California resident and applicable California privacy law applies to our processing of your information, you may have certain rights regarding your personal information.
Depending on the circumstances and applicable law, these rights may include:
- Right to Know: You may request information about the categories of personal information we collect, the purposes for which it is used, the sources from which it is collected, and the categories of third parties with whom it is disclosed.
- Right to Delete: You may request deletion of personal information we have collected about you, subject to applicable legal exceptions.
- Right to Correct: You may request correction of inaccurate personal information.
- Right to Opt Out: You may have the right to opt out of the sale or sharing of personal information where applicable.
- Right to Limit: You may have the right to limit certain uses and disclosures of sensitive personal information where applicable.
- Right to Non-Discrimination: We will not discriminate against you for exercising privacy rights provided by applicable law.
Certain information, including certain medical or health information, may be subject to exemptions or separate privacy laws.
- How to Exercise Your Privacy Rights
To submit a privacy request, please contact us using the information below:
The Intimate Makeover
107 Scripps Drive, Suite 200
Sacramento, CA 95825
Phone: 916-418-4034
Email: Info@TheIntimateMakeover.com
Please identify the nature of your request and provide sufficient information for us to understand and process it.
We may need to verify your identity before completing certain requests, as permitted or required by applicable law.
We will respond to verified privacy requests within the time period required by applicable law.
- Data Retention
We retain personal information for only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and medical records, resolving disputes, complying with legal obligations, and enforcing agreements.
The appropriate retention period may vary depending on the type of information and the purpose for which it was collected.
- Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure.
- Children’s Privacy
The Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Website.
If you believe that a child has provided personal information to us through the Website, please contact us so that we can take appropriate action.
- Third-Party Websites
The Website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, content, or practices of third-party websites. We encourage you to review the privacy policies and terms of any third-party website you visit.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, Website, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Effective Date” at the top of this Privacy Policy.
We encourage you to review this page periodically for the latest information about our privacy practices.
- Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact:
The Intimate Makeover
107 Scripps Drive, Suite 200
Sacramento, CA 95825
Phone: 916-418-4034
Email: Info@TheIntimateMakeover.com
Website: https://theintimatemakeover.com/